Frequently Asked Questions

You can begin by contacting us via our website, email, or phone. We will arrange an initial conversation to understand your property, your timeline, and your expectations. We will then outline our approach and next steps — including any compliance documents required before we can proceed.

Timelines vary depending on the transaction, the parties involved, and the complexity of the sale. A straightforward sale can complete in eight to twelve weeks from offer acceptance. More complex transactions — involving chains, mortgages, or legal queries — may take longer. We aim to keep you updated at every stage so there are no surprises.

No. We do not and cannot guarantee a sale price, a specific timeframe, or any particular outcome. Property transactions involve many variables outside our control, including buyer finance, survey results, and legal enquiries. Our role is to support and progress the process professionally and transparently.

A desktop valuation is an indicative property value estimate prepared using available property data, local market information, and comparable sales — without a physical inspection of the property. It is designed to give you a starting point for understanding the potential market value of your home.

No. Our desktop valuation is an indicative estimate only. It is not a formal RICS valuation, a mortgage valuation, or a guaranteed sale price. It should not be used for mortgage, legal, or insurance purposes. We clearly state this in every report we issue.

In most cases, we aim to prepare and send a desktop valuation report within one to two business days of receiving your completed property details and verified email address. This may vary depending on demand.

Viewings are arranged by mutual agreement between buyer and seller, coordinated through us. We will contact you to confirm dates and times, and provide any relevant access information in advance.

Yes. Whether you are present or not during a viewing is your choice. Some sellers prefer to be available to answer questions; others prefer to leave it to us. We are happy to accommodate your preference.

All offers are communicated to the seller promptly and in writing. We present the offer clearly, including any conditions attached, and provide our assessment without making the decision on your behalf.

Once an offer is accepted, we formally notify all parties, initiate the sales progression process, and request that solicitors are instructed on both sides. We then manage the progression through to exchange and completion, keeping all parties informed at each stage.

Sales progression is the process of managing a property transaction from offer acceptance through to legal completion. It involves coordinating between buyers, sellers, solicitors, mortgage lenders, and surveyors — ensuring each stage is progressed efficiently and that all parties are kept informed.

Our team manages sales progression on your behalf. We liaise with all parties, track key milestones, chase updates proactively, and flag any issues as soon as they arise. You will receive regular updates throughout.

AML (Anti-Money Laundering) and KYC (Know Your Customer) checks are a legal requirement for businesses involved in UK property transactions under the Money Laundering Regulations 2017. We are required by law to verify the identity of all buyers, sellers, and investors before proceeding with any transaction.

We typically require: valid government-issued photo ID (passport or driving licence), proof of address dated within the last three months (utility bill, bank statement, or official letter), and documentation relating to the source of funds being used in the transaction. Additional documents may be requested depending on your circumstances.

Yes. All documents and personal information submitted for compliance purposes are handled in strict confidence and in accordance with our Privacy Policy and UK GDPR obligations. We do not share your information with third parties except where legally required.

As a seller, you will typically need to provide: photo ID, proof of address, evidence of ownership (title register), an Energy Performance Certificate (EPC), and information about the source of any funds if you are also a buyer in a linked transaction. Your solicitor may request additional property-specific documents.

As a buyer, you will typically need: photo ID, proof of address, evidence of your source of funds or mortgage agreement in principle, and bank statements if required for source of funds checks. AML checks apply equally to buyers.

We list properties on our website and through our client portal. You can browse available properties, register your interest, and request viewings. We work with buyers to match them with suitable listings where possible.

No. Jus Havens does not provide mortgage advice. We are not authorised by the Financial Conduct Authority (FCA) to offer regulated mortgage or financial advice. We strongly recommend speaking with a qualified, FCA-authorised independent mortgage adviser.

The typical buying journey involves: agreeing your budget and obtaining a mortgage agreement in principle → searching for a suitable property → arranging viewings → making an offer → instructing a solicitor → completing AML/KYC checks → having a survey carried out → satisfying any mortgage conditions → exchange of contracts → completion. We manage the progression on your behalf and keep you informed at every stage.

Exchange of contracts is the point at which the sale becomes legally binding. Both parties sign identical contracts and they are exchanged between solicitors. A deposit (usually 10%) is paid at this stage. Completion is the final step — typically one to four weeks after exchange — when the remaining funds are transferred, legal ownership passes, and you receive the keys to your new property.

In England and Wales, the period from offer acceptance to completion typically ranges from eight to sixteen weeks, depending on the complexity of the transaction, the speed of solicitors, survey outcomes, and mortgage processing. Chains involving multiple properties can extend this further. We track progress proactively and keep all parties informed to avoid unnecessary delays.

Yes. We handle investment property enquiries including residential buy-to-let, HMO (Houses in Multiple Occupation), and selected commercial opportunities. Investment listings are available through our portal.

No. We do not provide investment advice, financial advice, or tax advice. We handle the enquiry and transaction support process only. For investment decisions, we recommend consulting a qualified independent financial adviser (IFA) authorised by the FCA.

Our fee structure is discussed and agreed before any work commences. We will always be transparent about what is included and what is not. Please contact us directly for details relevant to your specific transaction or enquiry.

We provide regular updates via email, phone, or through our secure client portal — whichever you prefer. We aim to proactively update all parties rather than waiting to be chased. If something significant changes, we will notify you promptly.

We take complaints seriously. In the first instance, please contact us directly at complaints@jushavens.com or in writing to our registered address. We will acknowledge your complaint promptly and aim to resolve it fairly. If your complaint is not resolved to your satisfaction, you may be able to escalate to an independent redress scheme — please see our Complaints Procedure for full details.

Your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. We collect only what is necessary, store it securely, and do not sell or share it with third parties except where legally required (such as for AML compliance). You have the right to access, correct, or request deletion of your personal data.