Privacy Policy

Jus Havens Ltd ("we", "us", "our") is a property sales support and investment enquiry handling company registered in England and Wales. Our registered address and contact details are available on our Contact page.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following personal information:

• Full name, email address, and telephone number
• Property address and transaction details
• Identity documents and source of funds information (for AML compliance)
• Correspondence and enquiry history
• IP address, browser type, and usage data (via our website)

We use your personal data to:

• Respond to your enquiries and provide our services
• Manage the property sales progression process
• Carry out Anti-Money Laundering (AML) and Know Your Customer (KYC) checks
• Communicate updates and milestones related to your transaction
• Comply with our legal obligations

We process your data on the following legal bases:

• Contract: To deliver the services you have requested
• Legal obligation: To meet our AML/KYC regulatory requirements
• Legitimate interests: To improve our services and communicate with clients
• Consent: Where you have explicitly opted in (e.g. marketing updates)

We send several categories of email. The following summarises the types, legal basis, and your choices. For full details see our Email Communications & Marketing Notice.

Transactional / Service Emails

Emails sent as part of a service you have requested — such as enquiry confirmations, viewing confirmations, valuation acknowledgements, and sales progression updates. These are sent on the legal basis of Contract (Art. 6(1)(b)) or Legal Obligation (Art. 6(1)(c)) and do not require marketing consent.

Marketing Emails

Property news, investment opportunities, market updates, and promotional content. We send these only where you have given us prior explicit consent (PECR Reg. 22(2)) or where the soft opt-in exception applies to existing clients (PECR Reg. 22(3)). Legal basis: Consent (Art. 6(1)(a)). You may withdraw consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Property Alert Subscriptions

Emails notifying you when a property matching your search criteria is listed. These are sent only following a double opt-in confirmation. Legal basis: Explicit Consent (Art. 6(1)(a), PECR Reg. 22(2)). Each alert email includes links to pause, update, or unsubscribe.

Consent Records

Where consent is the legal basis for sending email, we maintain a consent record containing the date, time, IP address, source URL, and exact wording shown at the time of consent. These records are retained for 6 years following withdrawal of consent, in accordance with our accountability obligations under Art. 5(2) UK GDPR.

Email Retention

• Transactional email logs: retained for 7 years
• Marketing consent records: retained for 6 years following withdrawal
• Property alert subscriptions: retained while active; suppression records kept indefinitely

We do not sell your personal data. We may share data with trusted third parties where necessary, including:

• Solicitors and conveyancers involved in your transaction
• Identity verification service providers
• Government authorities when required by law (e.g. HMRC, National Crime Agency)

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. AML-related records are typically retained for a minimum of five years following the end of a business relationship. For email-specific retention periods, see Section 4A above.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to processing based on legitimate interests
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at compliance@jushavens.com.

We use cookies to improve website functionality and analyse usage. Some emails we send may include tracking pixels. Please see our Cookie Policy and Email Communications & Marketing Notice for full details.

Jus Havens Ltd is registered with the UK Information Commissioner's Office for data protection purposes. Our ICO reference is ZC156024. We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

You can verify our registration on the ICO public register at ico.org.uk/ESDWebPages/Entry/ZC156024.

If you have concerns about how we handle your data, please contact us at compliance@jushavens.com. You also have the right to lodge a complaint directly with the Information Commissioner's Office (ICO) at ico.org.uk.